Analysis, Assessment and Study of Quality Management and the Integrated Management System at ABB Bulgaria LTD

Authors:

Pages: 104-111

Abstract:

The paper aims to examine the current state and development of quality management and the Integrated Management System (IMS) at ABB Bulgaria Ltd. The analytical part shows that the organization has adopted an approach in which quality is ensured through incoming, in-process and final control, internal and external audits, nonconformity management, and the use of data for continuous improvement. This approach creates conditions for better process traceability, higher manageability of activities, and greater consistency in meeting requirements. It was also established that the organization has implemented certified management systems, namely ISO 9001, ISO 14001, ISO 45001, ISO/IEC 27001, and ISO 50001, with the first three operating within the framework of an Integrated Management System. The results of the empirical study indicate a predominantly positive assessment in terms of product quality, customer satisfaction, process efficiency and overall organizational performance. Based on the findings, specific directions for improvement have been formulated.

Keywords:

quality management; management systems; integrated management system; organizational improvement; manufacturing enterprise.

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